Onboarding for
PlatinumPay Virtual Desktop

The Microsoft Remote Desktop client is used to connect to Azure Virtual Desktop to access your desktops and applications. This article shows you how to connect to Azure Virtual Desktop with the Remote Desktop client for Windows.

• Download the Remote Desktop client installer, choosing the correct version for your device:
  • Windows 64-bit (most common)
  • Windows 32-bit
  • Windows on Arm

Install the Remote Desktop client

Once you’ve downloaded the Remote Desktop client, you’ll need to install it by following these steps:

1. Run the installer by double-clicking the file you downloaded.
2. On the welcome screen, select Next.
3. To accept the end-user license agreement, check the box for I accept the terms in the License Agreement, then select Next.
4. For the Installation Scope, select one of the following options:
   • Install just for you: Remote Desktop will be installed in a per-user folder and be available just for your user account. You don’t need local Administrator privileges.
   • Install for all users of this machine: Remote Desktop will be installed in a per-machine folder and be available for all users. You must have local Administrator privileges
5. Select Install.
6. Once installation has completed, select Finish.
7. If you left the box for Launch Remote Desktop when setup exits selected, the Remote Desktop client will automatically open. Alternatively to launch the client after installation, use the Start menu to search for and select Remote Desktop.

Subscribe to a workspace

A workspace combines all the desktops and applications that have been made available to you by your admin. To be able to see these in the Remote Desktop client, you need to subscribe to the workspace by following these steps:

1. Open the Remote Desktop app on your device.
2. The first time you subscribe to a workspace, from the Let’s get started screen, select Subscribe.
3. Sign in with your user account (to be provided by Datapay) when prompted.
4. You will be asked to enroll in Multi-Factor Authentication.  Click next to enroll.
   
   

   

   

5. After a few seconds, your workspaces should show the desktops and applications that have been made available to you by your admin.

Change your password (Optional)

Once you’ve enrolled in Multi-Factor Authentication, you may change your password by following these steps:

1. Click the “Forgot my password” link.
   
2. Enter the captcha provided.
   
3. Select “I forgot my password”
   
4. You will be asked to verify your identity using two of the verification methods you initially provided.
   
5. Create a new secure password.  Passwords must be at least 11 characters long and contain at least one upper case, lower case, number, and special character.  Passwords cannot contain any part of your username or common words like “test” or “password.”
6. If successful, you will receive the following message.
   

Launching your remote desktop

Once you’ve signed into Azure, enrolled in Multi-Factor Authentication, and optionally changed your password, you may proceed with launching your remote desktop.

1. Double-click the PlatinumHR icon listed below your Workspace
2. When logging in for the first time, you may experience a slight delay as the Azure Remote Desktop is preparing your environment.  After your environment has been initialized for the first time, you will see the following information on the background of your remote desktop: